When I placed an order online with Dell, I realized it was a different item and wanted to cancel it. I contacted customer service through chat online with hours of the order to cancel it. But to no avail. The next day I emailed customer service and also called them, I got the run around about how it is not that department that handles this. So I got the number for Order Modification department and called them to cancel the order, the lady said she did cancel the order but it was never canceled because I received the order. Over all I probably contacted Dell over five or six times for one issue but it was never resolved. Dell talks a lot about customer service in theory, but in practice Dell is worse than McDonalds.